We do ship overseas and orders over $200 ship free. For orders under $200, shipping costs are based on the items purchased and the delivery method. To calculate the actual shipping costs, add items to your cart and proceed through checkout. You will be given a quote prior to entering your payment information.
To return items you purchased, you must request a Return Authorization from your order details page (accessible from your account). For your convenience we do offer pre-paid return labels. Unauthorized returns will not be accepted.
Yes. You can choose a credit to your Dollhouse Bettie account or a refund to the original payment method. Note that all refunds are subject to a $2.95 processing fee. Return deadlines for refunds and account credits are detailed in our Terms of Service.
You can visit the item's details page (by clicking on the item title while browsing for example). Once you have reached the item's details page, use the dropdown menu on the right side of the thumbnail to select a color/size. Once selected, an 'Add to Cart' button should be displayed. Click 'Add to Cart'. Alternatively, while browsing, you can click the 'add to cart' button displayed under the item price to open an item selection window - which will display the aforementioned dropdown menu.
Dollhouse Bettie works with USPS and UPS. For each carrier, various levels of service are offered. To see the available options use the Shipping Estimator from your shopping cart. A detailed quote will be provided during checkout
Certainly. We do offer email notifications if you wish to be informed when a particular item is back in stock. To subscribe, log in (or register), go to the item page; select the size/color you wish the receive the notification for and click 'Tell me when it is back in stock'.
The best way to be notified when new products are listed is to subscribe to the specific category you are interested in. You can do so by clicking the 'subscribe' button on the top right side of any browse page.
Your order will initially be in the Pending state. Pending means we have received your order and we are gathering the merchandise. Your order will then be Confirmed. Confirmed means we have gathered all the goods and your order being forwarded to your shipping department. Once your order has shipped, it will be in the Shipped state. Tracking and customs information will be provided at this point.
Orders are processed and shipped within two business days. During checkout, methods with guaranteed delivery will display a 'Guaranteed' label. All other shipping methods do not offer guaranteed delivery dates.
We do buy both individual items as well as lots. If you are a local Bay Area resident we are happy to make an appointment with you to bring the garment to our store for appraisal and possible purchase. For out of town sellers, at this time we are only working with estate sellers who have a minimum of 50 items. To begin the buying process, please file a ticket with a general inventory list and condition report along with a few sample images. One or two snapshots of each group of item types would suffice to provide enough information to move further into the process.