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Frequently Asked Questions Below are our FAQs we hope will provide you with the information you need. If your question remain unanswered after reading these or if you need assistance, you can file ticket. - Where can I find your Terms of Service (including sale and return policy)?
- Do you ship overseas?
We do ship overseas and orders over $200 ship free. For orders under $200, shipping costs are based on the items purchased and the delivery method. To calculate the actual shipping costs, add items to your cart and proceed through checkout. You will be given a quote prior to entering your payment information. - I forgot my password, what should I do?
- I forgot my username, what should I do?
- What is the process to return items I purchased?
To return items you purchased, you must request a Return Authorization from your order details page (accessible from your account). For your convenience we do offer pre-paid return labels. Unauthorized returns will not be accepted. - Do you offer refunds?
Yes. You can choose a credit to your Dollhouse Bettie account or a refund to the original payment method. Note that all refunds are subject to a $2.95 processing fee. Return deadlines for refunds and account credits are detailed in our Terms of Service. - How do I add an item to my shopping cart?
You can visit the item's details page (by clicking on the item title while browsing for example). Once you have reached the item's details page, use the dropdown menu on the right side of the thumbnail to select a color/size. Once selected, an 'Add to Cart' button should be displayed. Click 'Add to Cart'. Alternatively, while browsing, you can click the 'add to cart' button displayed under the item price to open an item selection window - which will display the aforementioned dropdown menu. - What shipping options do you offer?
Dollhouse Bettie works with USPS and UPS. For each carrier, various levels of service are offered. To see the available options use the Shipping Estimator from your shopping cart. A detailed quote will be provided during checkout - What forms of payment do you accept?
We do accept payment by credit card, PayPal and Amazon Payments. We do not accept payment by personal check or money order. - Can I be notified when a product is back in stock?
Certainly. We do offer email notifications if you wish to be informed when a particular item is back in stock. To subscribe, log in (or register), go to the item page; select the size/color you wish the receive the notification for and click 'Tell me when it is back in stock'. - How can I be notified of new product arrivals?
The best way to be notified when new products are listed is to subscribe to the specific category you are interested in. You can do so by clicking the 'subscribe' button on the top right side of any browse page. - I see an error when trying to enter my shipping address. What should I do?
This often happens when the shipping address entered is not recognized as a valid postal address. Make sure you entered proper values for City, Zip, State and Country. - How soon will I get my order?
Orders are processed and shipped within two business days. During checkout, methods with guaranteed delivery will display a 'Guaranteed' label. All other shipping methods do not offer guaranteed delivery dates. - What kind of packaging should I expect?
All packages are shipped in plain packaging. There are no logos of any kind displayed. Our return address is usually noted on the shipping label. - Do you offer wrapping services?
We do offer wrapping services and supplies. To order a service, add the Gift Services product of your choosing to your cart. - I'm a model, where can I send my portfolio?
- Does Dollhouse Bettie purchase vintage items?
We do buy both individual items as well as lots. If you are a local Bay Area resident we are happy to make an appointment with you to bring the garment to our store for appraisal and possible purchase. For out of town sellers, at this time we are only working with estate sellers who have a minimum of 50 items. To begin the buying process, please file a ticket with a general inventory list and condition report along with a few sample images. One or two snapshots of each group of item types would suffice to provide enough information to move further into the process. - Does Dollhouse Bettie offer an affiliate program?
- Does Dollhouse Bettie engage in link exchange?
No, we do not engage in link exchange. - How do I unsubscribe from The Daily Temptation?
- How can I contact your Customer Support?
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